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Privacy Policy

Last Updated: 2024

FitnessMatch Pty Ltd support@fitnessmatch.com.au info@fitnessmatch.com.au

🔐 PRIVACY POLICY

FITNESS MATCH PTY LTD
Contact: info@fitnessmatch.com.au / support@fitnessmatch.com.au

1. Introduction

This Privacy Policy explains how FITNESS MATCH PTY LTD (“FitnessMatch”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our mobile application, website, and services (collectively, the “Service”).

We comply with:

  • Australian Privacy Act 1988 & Australian Privacy Principles (APPs)
  • GDPR (EU & UK)
  • CCPA/CPRA (California)
  • Global privacy and data protection standards

By using FitnessMatch, you agree to this Privacy Policy.

2. Information We Collect

We collect the following categories of data:

A. Information You Provide

  • Name or nickname
  • Date of birth (age verification; must be 18+)
  • Gender & fitness preferences
  • Photos & profile images
  • Workout interests, bio, lifestyle details
  • Account login credentials
  • Messages sent via the app
  • Preferences for notifications or settings

B. Sensitive Data (Optional)

Only if you choose to provide it:

  • Photos containing biometric features (face structure)
  • Fitness preferences or lifestyle choices

This data is used strictly for matching and verification.

C. Automatically Collected Data

  • Device type, model, OS
  • IP address
  • Approximate location (for matching)
  • App usage data
  • Crash reports
  • Cookies & tracking technologies

D. Location Data

We may collect:

  • Approximate location
  • Optional precise location (if enabled)

Used only for matching and safety.

E. Payment Information

If you upgrade to Premium, payments are processed by:

  • Apple App Store Billing
  • Google Play Billing

We do not store card numbers.

F. Trust Trainer subscription

The Trust Trainer badge is offered as a 1-month auto-renewing subscription (shown in-app, e.g., $6.99/month or local equivalent) that unlocks identity verification, the badge display, social/contact links, and priority placement.

Payment is charged to your Apple ID or Google Play account and the subscription renews automatically unless you cancel at least 24 hours before the current period ends. You can manage or cancel the subscription in your App Store or Google Play account settings at any time.

Every store receipt is validated securely on our servers before unlocking the verification flow. See our Terms of Use and Privacy Policy for the full conditions.

3. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Match you with relevant users
  • Display your profile to other users
  • Improve our algorithms and features
  • Communicate with you
  • Enforce safety & content moderation
  • Detect fraud, spam, or illegal activity
  • Provide Premium features
  • Comply with laws & regulations

4. Sharing Your Information

We may share information with:

A. Third-Party Service Providers

Cloud hosting, analytics providers, moderation systems, payment processors, customer support tools. They only access data as needed to perform their services.

B. Other Users

Information you choose to publish in your profile will be visible to other users.

C. Legal Reasons

We may disclose data if required for law enforcement, court orders, or preventing fraud or harm.

5. International Data Transfers

Your information may be stored or processed outside Australia. We ensure all transfers use secure, legal mechanisms aligned with GDPR and international standards.

6. Data Retention

We retain data for as long as your account is active, and afterwards only as long as legally required for safety, fraud prevention, and legal compliance.

You can request:

  • Account deletion
  • Data export
  • Data correction

7. Your Rights

Depending on your location, you may have rights to:

  • Access your data
  • Correct your data
  • Delete your data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Opt out of certain tracking

Contact: support@fitnessmatch.com.au

8. Children’s Privacy

You must be 18 or older to use FitnessMatch. We do not knowingly collect data from anyone under 18.

9. Safety & Moderation

We use automated and human moderation to detect:

  • Fake profiles
  • Non-human photos
  • Sexual or explicit content
  • Harmful or abusive behavior

Violation may lead to account suspension.

10. Changes to This Policy

We may update this Policy at any time. Updates will be posted here.